Senior Delegate Manager

ABOUT THE ROLE:

We are seeking a highly skilled and experienced Senior Delegate Manager who will play a crucial role in ensuring the smooth execution of global corporate events by managing the delegate experience from registration to post-event follow up. 

KEY RESPONSIBILITIES: 

• Oversee the end-to-end delegate management process for corporate events, including registration, accommodation, travel, and on-site coordination. 

• Develop and maintain strong relationships with clients, ensuring their specific needs and expectations are met. 

• Collaborate with internal teams to coordinate logistics, event materials, and communication strategies. 

• Implement and utilise delegate management software/tools for efficient registration and tracking. 

• Manage the assistant delegate manager and, together, ensure that relevant team members are sufficiently able to use the delegate management systems. 

• Analyse and report on delegate data to enhance future event planning and execution. 

• Stay current on industry trends and best practices to continually improve the delegate experience. 

PERSONAL ATTRIBUTES:  

• High personal standards and values with a smart and professional appearance.

• Meticulous attention to detail.

• Self-starter with a proactive and assertive attitude.

• Dynamic both personally and professionally, a strong team player.

• Works well under pressure.

REQUIREMENTS:  

• Proven experience in corporate event delegate management. 

• Strong organisational and project management skills. 

• Excellent communication and interpersonal abilities. 

• Proficient in delegate management apps – ideally Dataflow and CrowdComms 

• Ability to work under pressure and meet tight deadlines. 

• Leadership skills with a demonstrated ability to lead a team. 

EXPERIENCE:

• Minimum three years’ experience of delegate management.

• Overseas experience desired but not essential.

WHAT WE OFFER:

• Hybrid working.

• 20 days holiday (plus Bank Holidays, plus your birthday) increasing for each year of service (up to five years).

• Employer pension contribution, 3% employer contribution increasing with years of service.

• Private Medical Insurance after three years’ service.

• Enhanced parental leave pay increasing with years of service.

CONTACT US:

To submit your CV or for more information, please contact Sandra Hennessy, Operations Manager – shennessy@vivaesprit.com